Privacy Policy

1. Introduction

Welcome to RAVEN10 TEKNOLOJİ VE DANIŞMANLIK A.Ş. ("we," "our," or "us"). At RAVEN10 TEKNOLOJİ VE DANIŞMANLIK A.Ş., we prioritize your privacy and are committed to safeguarding your personal and business information with the utmost care. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of data when you engage with our services, which include AI assistants for energy companies, cloud-based applications, and market simulation tools.

As a B2B-focused company, we recognize the critical importance of data privacy in maintaining trustworthy business relationships. We are dedicated to ensuring that your data is handled in compliance with all applicable privacy laws and regulations. By utilizing our services, you are consenting to the data practices described in this Privacy Policy.

We encourage you to read this policy thoroughly to understand how we manage your data and to ensure you are comfortable with our practices. Should you have any questions or concerns, our support team is available to assist you. Your trust is paramount to us, and we strive to provide a secure and transparent experience.

2. Information We Collect

We are committed to transparency regarding the types of information we collect and how we use it. The information we collect includes, but is not limited to, the following categories:

2.1 Business Information

In our B2B transactions, we may collect business-related information such as:

Company Names: The legal name of your business entity.
Business Addresses: Physical addresses where your business operates.
Industry Information: Details about the industry in which your business operates.
Contact Details: Information about your company's representatives, including names, email addresses, phone numbers, and job titles.

2.2 Document Uploads

Our services allow users to upload documents for the purpose of creating chatbots. We may collect and store these documents, which may contain:

Text Data: Information extracted from the documents you upload.
Metadata: Data about the documents, such as file names and upload timestamps.

2.3 Simulation Parameters

To provide our market simulation services, we may collect specific parameters related to your business, including but not limited to:

Market Expectations: Future market expectations such as natural gas prices, coal prices, and other relevant economic indicators that you wish to simulate.

2.4 Usage Data

We may automatically collect data about how your company's representatives interact with our services. This may include:

Log Files: Records of activities performed on our platform.
Device Information: Details about the devices used to access our services, such as IP addresses, browser types, and operating systems.
Usage Statistics: Data on the frequency and duration of interactions with various features of our platform.

2.5 Customer Communication

We may collect data from communications between our representatives and your company's representatives. This includes:

Messages: Emails, chat messages, and other forms of communication.
Feedback: Comments and feedback provided about our services.
Inquiries: Questions and requests for information or support.

3. How We Use Your Information

We use the information we collect for a variety of purposes aimed at enhancing our services and ensuring a successful B2B relationship. The specific uses of your information include, but are not limited to, the following:

3.1 Service Provision and Enhancement

Service Delivery: To provide, maintain, and improve our services, including our cloud-based applications, AI assistants, and market simulation app, to benefit your business operations.
Document Utilization: To analyze and process the documents you upload for creating chatbots, ensuring accurate and effective chatbot functionality.

3.2 Transaction Processing

Order Fulfillment: To process transactions, deliver the products or services your company has requested, and manage contractual agreements between our companies.

3.3 Communication and Support

Customer Support: To communicate with your company, including responding to inquiries and providing customer support to ensure the success of our B2B relationship.
Updates and Notifications: To send important information, updates, and relevant materials related to our services and our B2B partnership.

3.4 Personalization and Customization

Tailored Experience: To personalize and enhance your company's experience with our services, tailored to the specific needs and preferences of your business.

3.5 Data Analysis and Insights

Trend Analysis: To analyze and aggregate business-related data to identify trends, improve our services, and deliver market insights that may benefit your company.
Chatbot Improvement: To use chatbot messages for developing and refining our AI assistants, improving their accuracy and effectiveness.

3.6 Legal and Compliance

Legal Obligations: To comply with legal obligations and enforce our contractual agreements with your company.

4. Information Sharing

We take the confidentiality of your information very seriously. The data you provide to us, including simulation parameters, is handled with the utmost care and is used exclusively to deliver and enhance our services to your company. We do not share this information with other customers or third-party counterparties. However, there are specific scenarios where information sharing may occur:

4.1 Internal Use

Service Enhancement: Information may be shared within our organization to improve and maintain the quality of our services.

4.2 User-Driven Public Sharing

Public Sharing of Chatbots and Scenarios: Users have the option to share their created chatbots or scenarios publicly within our Voxis platform. By choosing to share content publicly, users acknowledge that their content may be accessible to a broader audience and may be used, viewed, or modified by other users of the platform.

4.3 Legal Compliance

Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

Corporate Transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

4.5 User Consent

With Your Consent: We may share your information with third parties if you provide explicit consent for us to do so.

5. Data Security

We take data security seriously and employ industry-standard measures to protect your business information and simulation parameters from unauthorized access, disclosure, alteration, or destruction. Our commitment to data security is crucial to maintaining the trust and confidentiality of our B2B relationships. Here are some of the key measures we implement to safeguard your data:

5.1 Security Measures

Encryption: We use encryption protocols to protect data during transmission and storage.
Access Controls: Strict access controls are in place to ensure that only authorized personnel have access to sensitive information.
Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to monitor and protect our network from potential threats.
Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
Data Anonymization: Where feasible, we anonymize data to enhance privacy and security.

5.2 Employee Training

Security Awareness: Our employees receive regular training on data security best practices and are required to adhere to our strict data protection policies.

5.3 Incident Response

Rapid Response: We have an incident response plan in place to promptly address and mitigate any security breaches or incidents.
User Notifications: In the unlikely event of a data breach, we will notify affected users promptly in accordance with applicable laws and regulations.

5.4 Limitations

While we strive to implement comprehensive security measures, it is important to acknowledge that no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we are committed to continually improving our security practices to protect your data to the best of our abilities.

6. Your Choices

Your company's representatives have several options regarding the management and control of your business information and our B2B relationship. Here are the choices available to you:

6.1 Access and Update Information

Information Access: You can access your business information and simulation parameters by contacting us. We will provide you with the details we have on file and ensure that you can review them.
Corrections and Updates: If any of the information we hold is incorrect or outdated, you can request corrections or updates. Simply contact us, and we will promptly make the necessary changes.

6.2 Contractual Agreements

Request Changes: You can request changes or updates to our contractual agreements as needed to better align with your company's evolving needs. We are committed to working with you to ensure our agreements reflect the current requirements of our partnership.

6.3 Communication Preferences

Cessation of Communications: If you no longer wish to receive communications related to our services or B2B partnership, you can request to opt-out. Please note that this is subject to any legal and contractual obligations that may require us to maintain certain communications.
Notification Settings: You can specify your preferences regarding the types of notifications and updates you wish to receive from us.

6.4 Data Deletion

Data Removal Requests: You can request the deletion of your business information and simulation parameters from our systems, subject to legal and contractual obligations. We will process such requests in accordance with applicable data protection laws.

6.5 Public Sharing Control

Content Management: You can choose whether or not to share your created chatbots or scenarios publicly within our Voxis platform. You have full control over what content you decide to make accessible to others.

7. Children's Privacy

Our services, including the market simulation app, are not intended for children under the age of 16, and we do not knowingly collect personal or business information from individuals in this age group. If we learn that we have inadvertently collected such information from a child under 16, we will take prompt action to delete it from our systems.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices and legal requirements. Any updates will be posted on our website, and the "Last Updated" date at the beginning of the policy will be revised accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@raven1-0.com

We are committed to addressing your inquiries and ensuring the protection of your business information.